“They didn’t even know that the money was stolen”: PrivatBank clients spoke about a fraudulent scheme

The payment in the amount of UAH 2,100 was transferred to the PrivatBank card on April 5. However, only 10 days later people found out that they no longer had this money in their account.

The client complains that there is probably a new fraudulent scheme. This is stated in the review on the website of the Ministry of Finance.

Didn’t even know the funds were gone

As the client writes, at first they thought that the payment was delayed, however, as it turned out, the money was simply stolen.

“04/05/22 in the evening, the amount of 2100 UAH was transferred to my son’s card, this is a disability benefit. Immediately after the transfer, the entire amount was withdrawn from the card in three payments, but we only found out about it on 15.04 in the evening, because there were no SMS from the bank. Neither about the fact that the money was credited to the card, nor about the fact that they were withdrawn in an unknown direction! the woman complains.

From the history of payments in Privat24, the family learned that their money went to the intended purpose of “entertainment”. Immediately people called the bank and blocked the card. However, they were told that the money was unlikely to be returned.

“It’s a pity that the bank did not inform the client about the receipt of funds, and also allows you to write off money from accounts for suspicious resources without any SMS and confirmations!!! Now, in such a difficult time, the son was left without funds to purchase medicines to maintain his state of health! ” the woman wrote.

What did the bank say

“Based on the recall, a payment was made on the card on a third-party site. To make such a payment on a third-party site, you must enter the card details that are known only to its owner, as well as confirm the operation using 3D Secure (by entering the code from the SMS sent to the financial number At the request of the cardholder in support, you can file an application for appealing against payments,” PrivatBank said.

The client was advised to seek help in the chat on the official website of the bank, as well as see tips there on how to protect your cards and finances from scammers.

“For our part, we are doing everything to protect customer funds from fraudsters. We are constantly upgrading software and hardware to prevent fraudulent activities, and additional verification is introduced in case of atypical transactions,” the company added.

Problems with Oschadbank clients

Earlier, Segodnya was told that Oschadbank’s clients report notifications of the transfer of UAH 6,500 within the framework of the “Epidtrimka” program, but this money is not on the account.

“For 2 days now, it has been showing in Diy that 6,500 hryvnias have been credited, but they are not on the account, what is it and when will they come? Or will they not come at all?” – wrote the user.

“Diya” – the funds are counted. The bank has no money said another client.

In the next response, the person wrote that the assistance was issued on March 28, and as of April 14, there was still no money.

I mean, it happens quite often. Money from the “JePidtrimka” must be credited within 10 days, but people wait much longer.

What the bank responded to, read in our material.

Segodnya also wrote that the cyber police have detected a new type of fraud in Ukraine, which has been actively spreading recently. How to cash in on the Ukrainians, read here.