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Pa: Brunetta, customer satisfaction evaluation from September

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(ANSA) – ROME, JUN 20 – “What I still lack, if I had a magic wand, are very strong incentives for results. This is the battle I am doing: performance and customer satisfaction”. This was stated by the Minister of Public Administration, Renato Brunetta, at the SDA Bocconi event “Public Value – The Public Administration that works”.

“In September this too will start, for every electronic public communication at the end, first on an experimental basis, then on an enlarged basis, there will be customer satisfaction evaluation systems”, announces the minister, indicating Whatsapp as a model and star ratings for calls.

“In this way I will have the map of the judgments on individual communications and transactions with the public administration, which will not say anything very precise, but will show the areas where the negative judgments will be condensed or the positive ones”, explains Brunetta. This map “currently does not exist, you do not know who is good and who is not good.

If we look at the evaluations, they are all very good “, underlines the minister who says he is working to arrive at the” traceability of Amazon or similar systems “. (ANSA).

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Source: Ansa

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