A client of a Ukrainian bank complained about double billing and debiting money
The bank explained what could be the root of the problem / Photo: Getty Images, Collage: Today
For 10 months, Oschadbank’s client has been suffering from systematic debiting of money for account maintenance.
As the man said in a review on the website of the Ministry of Finance, the amounts are charged at once at two rates.
“Many of our appeals remain unanswered. Blank wall”– the client was indignant.
According to him, many appeals have already been written to the financial institution with a request to cancel double billing. The man also asked the bank to respond to the latest email he sent them.
What did the bank say?
The support service of Oschadbank responded to the customer’s review. They admitted that the commission is removed for servicing an inactive account.
“In order to avoid writing off the commission, you should carry out any transaction or replenishment once during the year”the bank said.
At the same time, if the commission for servicing the account is provided for by the tariff package, then if the client does not agree with such an amount, the client has the right to close the account in accordance with the Comprehensive Banking Service Agreement (SCBO).
Innovation from Oschadbank
Oschadbank made it possible to enter the Oschad 24/7 application through messages in the Viber messenger. This option appeared because in the Kherson region, partially captured by the occupiers, there are problems with mobile communications of Ukrainian operators.
To do this, you need to make a web call to the contact center, and the bank changes the sending of SMS to Viber. At the same time, all possible functions are available in the bank in Viber.
Customers can take advantage of all 43 features provided in the application. In particular:
- check the balance of the card account and mobile savings account;
- manage limits;
- arrange insurance;
- make transfers and payments;
- find out the address of the nearest branch / ATM, etc.
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