(ANSA) – ROME, AUGUST 13 – “In 2022 Italy is in twenty-fourth place among the countries of the European Union for the degree of citizens’ satisfaction with public services.
We are trailing behind with Romania, Bulgaria and Greece. But we even slip to twenty-sixth place, preceded only by Greece, for the trust that our compatriots place in the PA “. Confartigianato checks the weight of the inefficiency of the PA and warns:” Technological innovation does not seem to have improved the bureaucracy. We are always struggling with quibbles, queues at the counters, complications that steal 238 hours a year from entrepreneurs just to deal with tax obligations “.
“It is one of the priorities that we have indicated in our Manifesto to the political forces that are candidates to lead the country”, says President Marco Granelli.
The report of the confederation of artisans and small entrepreneurs highlights that “the low quality of public administration services is affected by a scarce use of digital technologies: only 28% of local administrations allow users to complete administrative procedures online and, if requested, to carry out payment via the web. A share that rises to 35% in the Center-North while it collapses to 13% in the South “. “The share of citizens queuing for over 20 minutes at the counters of the municipal registry office is 28.4%, eleven points more than the 17.4% of ten years earlier”, and in the South the percentage rises to 31, 8% “.
“Things did not improve during the pandemic. According to the Confartigianato report 31.6% of citizens who from May 2020 to January 2022 turned to a public office, equal to about 6.3 million people, expressed dissatisfaction or has observed a deterioration in the quality of services “. (HANDLE).
Source: Ansa
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