They called and asked to refuse the parcel: the courier of “New mail” tried to pin the blame on the client

A client of “New mail” said that the courier tried to force her to refuse to receive the parcel, because he could not deliver it home on time.

The woman wrote about this on her Facebook page.

According to the woman, the parcel should have been delivered to her on November 10, and after that she no longer needs it. The courier never came, but the woman received the following call:

“Now the courier called me on 11.11.21 so that I could tell him the phrase – I refuse to pick up the parcel. After him the dispatcher called with a desire to hear the same phrase. So I told all of them, it’s not I who refuse delivery, it’s you who didn’t deliver the goods on time! “- the client writes.

The woman stressed that she did not want the publishing house that sent her the book to pay for the delivery, since the blame lies with the employees of the “New mail”, who sent the parcel to the wrong city.

“Today I personally bought books in a store in Kiev, lost my personal time and money for transport, although I deserved free delivery. delivery “, – the client was indignant.

What did they say in “New mail”?

Representatives of the postal operator reacted to the negative review and apologized to the client for the inconvenience and promised to work with their employees.

“We promise, we will carry out work so that such cases do not occur in our cooperation with you and our work made you smile,” the employees wrote.

The company also offered the woman a small gift as moral compensation and asked her for delivery details.

How will “New mail” work in the red zone?

Earlier, employees of Novaya Poshta in a commentary to Segodnya reported that postal operators are on the list of exceptions and no PCR test or vaccination certificate is needed to visit the office.

However, you should not forget about protective masks and social distance, these rules remain in force.

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