The Ukrainian spent the whole day and could not pick up the parcel from “Ukrposhta” – what was the answer in the company

The client complained about the postal operator Ukrposhta, who was outraged by the kilometer-long queues and the lack of proper service.

The man wrote his review on his personal Facebook page.

The man was supposed to receive the package at Ukrposhta, although initially he was against it, but the sender insisted on this service.

At first, the client waited for his parcel for a whole week, and then it turned out that at this time a promotion was being carried out.

“Frankly speaking, Ukrposhta is not able to ensure the absence of queues even without a campaign, but here it’s just a nightmare. The queue is on the street. staff with scanners and normal software, as well as a sufficient number of payment terminals even in Kiev, “the man writes.

Then he remembered the possibility of ordering a parcel home for additional money, but the option of communicating with the operator was inactive.

“Google gives the telephone number of the Ukrposhta hotline, 0800. There is a robot, finally, but the approach is as always. The fourth menu item, courier delivery of parcels, says press” 0 “to contact the operator, and then everything is new. 0 “forgot to program” – the client complains.

What did Ukrposhta answer?

Company employees responded to the angry response and stated that they were annoyed by this negative customer experience.

“We are already working with queues and soon there will be a number of measures to reduce them. Queues in each department depend, among other things, on the day of the week of the so-called peak hours and, of course, the organization of the work process in the department itself,” wrote representatives of Ukrposhta “.

Also, the support service asked for the post office index in order to understand the situation.

New scheme of deception through “New mail”

Internet scammers have come up with a new scheme to deceive Ukrainians, pretending to be buyers on large marketplaces.

They write to sellers of expensive goods that they are ready to send them a subscription for the goods, but as a condition they ask to provide the number of the express delivery note.

Then the owner is asked to indicate the recipient himself, to make sure that there is no risk, and then change the data of the recipient and the mobile application.

During this time, the fraudster quickly falsifies documents and takes expensive goods from the post office instead of the owner.

Segodnya also wrote that Ukrposhta and Novaya Pochta are changing prices for their services.

In addition, we talked about how the post offices in the red zone will work.