Amsterdam Schiphol Airport has announced that it will compensate passengers who have missed flights due to the long queues at check-in at one of the busiest hubs in Europe. The Dutch airport has suffered severe disruptions in recent months due to staff shortages as the airline industry is recovering from the Covid pandemic.
“Many people were looking forward to vacationing abroad, especially after two years of the pandemic. We are extremely sorry that some passengers missed their flight due to the security queues,” said the CEO of Schiphol airport.
“They have lost all or part of their holidays and we really sympathize with them … During these special circumstances, we must not let passengers suffer the consequences,” he said.
The compensation scheme, developed in consultation with a Dutch consumer group, will reimburse the costs incurred by people who missed their flights between April 23 and August 11, Schiphol said. Costs include changing your booking or finding replacement flights, or for alternative transportation and accommodation costs near the airport. Interested travelers have until 30 September to file a complaint. Passengers traveling through Schiphol reported that they were unable to take flights after being stranded due to the long lines at security checks arriving outside the terminal buildings.