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Tuesday, December 6, 2022

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Tax more and more online, video calling in 15 regions

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Work, Soumahoro:

Agenzia delle Riscossione expands the video call assistance service. After the experimental phase launched last autumn in some cities, the “online counter” service is now available for taxpayers with registered debts in all the provinces of the regions of Abruzzo, Basilicata, Calabria, Emilia Romagna, Marche, Molise, Piedmont, Puglia, Sardinia, Tuscany, Valle d ‘Aosta and Veneto, in addition to the autonomous provinces of Trento and Bolzano and the provincial areas of Rome, Milan and Brescia.

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Therefore, the audience of users is considerably expanding who, without the need to go to the counter, can receive “remote” assistance and communicate in real time, via PC, smartphone and tablet, with an employee of the Revenue Agency- Collection to carry out operations and receive specific information on folders, installments, suspensions and refunds. The “online desk” in video call, which in the coming months will be extended to all regions, is part of the broader digitization project undertaken by Agenzia delle Entrate-Riscossione with the aim of developing new remote services that can make it easier and easier to the relationship with taxpayers is immediate.

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Source: Ansa

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